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What is Business Process Autom​ation?

 

According to Wikipedia.org, “Business process automation, or BPA, is the strategy a business uses to automate processes in order to contain costs. It consists of integrating applications, restructuring labor resources and using software applications throughout the organization”. Now Take a moment to think about all the things you do every day in your work and you would realize that your organizational responsibilities and accountabilities can be narrowed down to a recurring "huge" list of Tasks that you perform on a daily basis. You will also come to realize that to complete such tasks you are required to interact extensively with your peers and direct managers and may also cross-collaborate with departments or groups outside of your own. Such interactions happen via email, phone, in-person chat, online instant messaging etc. Such frequent communication exchanges help you to get things done and / or make decisions that keeps your businesses running. However, in many cases, coordinating business processes is complicated, and employees do not collaborate in the most efficient way. Also, some business processes are quite complex in the sense that they require interaction between multiple actors and systems.


While all of this out-of-band interaction takes place with the intent of completing your daily tasks, you may fail to update the appropriate Line of Business "back-end" systems that exist to help store information related to a business process. Sometimes we do not update such Line of Business systems because of all the overhead and increased work that they bring or just simply "it’s too complex to use and very time consuming to update one field". Back-end systems represent a huge investment for companies, and sadly, they may be seen as overhead since they do not map to the real way that people work. In many cases, back-end systems require end users to log on to other systems to copy and paste data. The consequence: frustrated employees and slow business productivity.


At KL Software Technologies our consultants are experienced in helping your organization implement Business Process Automation for key business process that are time consuming, repetitive yet critical so that your employees can be more effective and efficient. Our solution and approach ensures ease of data entry using the power of Microsoft InfoPath and automatically routing review or approval of tasks using SharePoint Workflows. Our unique approach will help you understand how to leverage your current technology investments and think about how to capture data using Microsoft InfoPath electronic forms and associate custom SharePoint workflow to optimize the efficiency of your business processes.


Why Automate Business Process using SharePoint?


Using the power of Microsoft SharePoint, Microsoft InfoPath for building electronic forms and new workflow capabilities in SharePoint, organizations can automate and coordinate key business processes. Using Electronic Forms and SharePoint Workflows can help bring together the power of human collaboration will the goal of improving communication and effective / efficient task management. SharePoint Workflows can be configured to route specific tasks to different users and even update Line of Business systems automatically. Additionally well designed workflows provide end users the ability to work productively by not requiring them to log on different Line of Business systems. Other benefits include:

  • Reduce Costs
  • Improve Employee Efficiency
  • Improve Customer Service
  • Reduce Employee Errors and Inconsistencies
  • Boost Employee Confidence
  • Improve Business Reporting
  • Streamline Information Management