Address Customer Cases Faster and Improve Service Levels
A large portion of Case submitted by Customers become problems because of an incorrect or incomplete
notification or not all the relevant forms/doctors notices being submitted. This means rework and lengthy
delays occur and an unhappy customer. The key objective is to ensure there is clear and concise information
given to all stakeholders to ensure timely completion of the claim.
Task based case workflow
Automatically assign tasks to operators based on the Case Type. For example the call center staff automatically is
assigned a "Send Information Pack to Customer" task once the Customer questionnaire is completed and a Case Application
is automatically created, pre-filled with Customer information.Track Unassigned Tasks, Overdue Tasks, Completed Tasks and Tasks awaiting information from someone else
Predefined Case Templates
Communicate with your Customers instantly via pre-filled Case Forms based on the initial questionnaire with the sole
objective to ensure there is clear and concise information given to the Customer to ensure the success of their Case first
time. The capture of Customer information and the automatic creation of pre-populated Customer Case documents (by Case Type) will ensure that the right Customer information is captured for successful and quicker case closure.